Since most our tiles are square you will most likely have to crop a significant amount from your original images.  We do offer a few tiles that are not square if cropping is too extreme for a square tile. You can set the cropping for your images during ordering if you do not what us to decide this for you.

No.  Tiles only come in the sizes listed as they are actual ceramic tiles.

This is actually a little bit tricky, your images should be 300dpi or ppi for the print size ordered. So if you are ordering a 4x6 your image should be 4x6 at 300 dpi, which is 1200x1600 pixels, and if you were ordering an 8x12 and your image is 8x12 at 300dpi your image would be 2400x3600 pixels. Our ordering system will warn you with a red x next to any print sizes that drop below our recommended 100 dpi.

All files sent to be printed will be professionally color corrected and formatted for the print size ordered. You should save your files as Jpeg images in RGB mode (CMYK is for copy/print shops). If you have a large order to be printed, you may want to request a proof of your image to check the color and cropping first. We are not responsible for orders that are printed without a proof and turn out different than was expected.

All file MUST be in RGB mode (not CMYK, grayscale is okay) and use the sRGB profile. Any other profile will give undesired results as the colors will not be printed correctly.

When it comes to color management and printing there are a few options depending on the end result desired. For photography and photographic labs, sRGB is the preferred workflow for great color and skin tones. All printers that are used at Pro Digital Photos are setup to properly accept and print sRGB images correctly.

We are not able to check every file we print, so please submit them with the correct profile as we cannot reprint orders that were not submitted correctly.

Not much, remember that a 2x3 ratio is considered full frame for prints sizes of 4x6, 8x12, and 11x16. Any other size will crop slightly from either side. Do not send a square image and expect to print an 8x10 of the entire photo. If cropping is inevitable, please use the cropping option during ordering to crop the images yourself. This way you will know exactly how your final print will crop.

By default, your images will be printed to fill the print size ordered. If you send an image that is square and order a 4x6, 1 inch will be cropped evenly off the top and bottom of the image.

This is because we only upload a preview of your image for faster ordering and easier zooming and cropping of your images. Don't worry your full, high resolution images are uploaded at the end of the order process.

It's not likely that our ordering system is down as we do have multiple servers. This most likely is due to a configuration with the computer your are on. We recommend using either Firefox or Chrome if you are on a PC and Safari on Macs. You will get the best ordering experience if you have the current version of Java installed. You can verify your version and installation of Java here.

If you are totally stuck and have tried all these things. Please give us a call at 801-785-7432. We can remotely connect to your computer and help you troubleshoot your system.